Post by account_disabled on Mar 6, 2024 23:07:49 GMT -5
Scalable and proactive customer experiences are a major hurdle for fast-growing companies. Implementing the right approach, however, can save time and money, as well as increase customer satisfaction and loyalty. ChatGuru is the ideal solution to serve more customers while expanding your business' communication capacity. Learn more about the inner workings of the ChatGuru platform in today's post! Why should you use ChatGuru? According to the Experience is Everything study, carried out by PWC Brasil, more than 80% of Brazilian consumers value the speed with which they can complete a transaction, the possibility of choosing how they want to make a payment and the friendliness of service agents. Because of ChatGuru's innovative tools, your business can scale to meet growing customer demand without adding staff. Our platform enables leads to get quick text message answers to their questions. The chatbot you create with ChatGuru can be programmed to respond in the most natural way possible, meeting the specifics of your business and the expectations of your consumers. At the same time, our technology can help you provide a consistent, quality experience for every ticket. Better service for your customers and fewer routine questions for your support team are the results of integrating ChatGuru with your company's WhatsApp account.
You can reduce the number of support calls you receive with ChatGuru, regardless of the size of your company, by educating and promptly anticipating your customers' questions. Using a chatbot like ChatGuru for customer service is beneficial in many ways, but we can highlight: Reduced response time 24 hour support Customization Consistency in experience 5 ways to use ChatGuru to scale your communication without compromising the quality of your service Our platform tools will help your company set a benchmark of quality and proactivity from which it can scale to meet growing demand. Here Industry Email List are five proactive methods to expand your customer service using ChatGuru: 1. Let yourself be found The 2020 Business Messaging Research Study conducted by Meta found that 75% of respondents would like to be able to talk to companies the same way they do with friends and family, through text messaging. According to data from an Opinion Box report, 99% of Brazilians open WhatsApp at least once a day. When we compare the results of these two studies, it becomes clear that the WhatsApp application is an essential means of strengthening ties between companies and their customers. With ChatGuru, your business can provide customers with a comfortable, familiar, and fully integrated two-way conversational environment.
Thus, our technology allows you to easily reach more people with your brand message, facilitating simpler and more personalized engagement with consumers. 2. Leverage self-service solutions You'll be giving customers more agility by allowing them to use the ChatGuru chatbot for self-service help. Providing customers with options to resolve their own issues, rather than having to contact a human agent, makes self-service assistance the most scalable type of customer service. ChatGuru's integration with your WhatsApp business account streamlines and automates countless customer service processes, ensuring your customers always have access to the support they need, whenever they need it. 3. Keep customers interesting in an automated way Each of ChatGuru 's chatbots can be configured to be proactive and engage people in an automated way. Once the robot detects the behavior you designated, it sends a message to the user with updates, suggestions, or guidance relevant to that point in the purchasing process. Keeping customers happy and loyal is one of ChatGuru's top priorities, so the company takes a scalable approach to building connections with them and earning their trust. 4. Provide a hybrid service model Chatbots can be useful, but they don't have to completely replace human agents in customer service if you want highly satisfied customers.
You can reduce the number of support calls you receive with ChatGuru, regardless of the size of your company, by educating and promptly anticipating your customers' questions. Using a chatbot like ChatGuru for customer service is beneficial in many ways, but we can highlight: Reduced response time 24 hour support Customization Consistency in experience 5 ways to use ChatGuru to scale your communication without compromising the quality of your service Our platform tools will help your company set a benchmark of quality and proactivity from which it can scale to meet growing demand. Here Industry Email List are five proactive methods to expand your customer service using ChatGuru: 1. Let yourself be found The 2020 Business Messaging Research Study conducted by Meta found that 75% of respondents would like to be able to talk to companies the same way they do with friends and family, through text messaging. According to data from an Opinion Box report, 99% of Brazilians open WhatsApp at least once a day. When we compare the results of these two studies, it becomes clear that the WhatsApp application is an essential means of strengthening ties between companies and their customers. With ChatGuru, your business can provide customers with a comfortable, familiar, and fully integrated two-way conversational environment.
Thus, our technology allows you to easily reach more people with your brand message, facilitating simpler and more personalized engagement with consumers. 2. Leverage self-service solutions You'll be giving customers more agility by allowing them to use the ChatGuru chatbot for self-service help. Providing customers with options to resolve their own issues, rather than having to contact a human agent, makes self-service assistance the most scalable type of customer service. ChatGuru's integration with your WhatsApp business account streamlines and automates countless customer service processes, ensuring your customers always have access to the support they need, whenever they need it. 3. Keep customers interesting in an automated way Each of ChatGuru 's chatbots can be configured to be proactive and engage people in an automated way. Once the robot detects the behavior you designated, it sends a message to the user with updates, suggestions, or guidance relevant to that point in the purchasing process. Keeping customers happy and loyal is one of ChatGuru's top priorities, so the company takes a scalable approach to building connections with them and earning their trust. 4. Provide a hybrid service model Chatbots can be useful, but they don't have to completely replace human agents in customer service if you want highly satisfied customers.